Subject: English Language Test - Shruti Karotiya
From: Shruti Karotiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 02:30:36 -0400

| | Foreign Language Screening Test

Name | Shruti Karotiya    /  (400606) 9967304669    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam,
Sorry for inconvenience,As per our information the order has been delivering to the same address you mentioned  but some how it's not delivered.
Kindly check your address if it's not correct we request you to change your address and provide us the correct address in detail.
After updating your order will be delivered in 3-5 days.
Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam,

Thank you for bringing out your problem to us,
We are sorry for inconvenience our executive will come your address and replace your order with new unit within 5 working days.

Thanks and regards
Homebox,

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