Subject: English Language Test - Nausheen Khan
From: Nausheen Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 11:31:11 -0400

| | Foreign Language Screening Test

Name | Nausheen Khan    /  (91) 8510825059    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/ma’am,

With refrence to the above mail regarding your order status ,firstly We tried to reach you out at your location to deliver your order no ecom2589 containing a hand bag which you had placed on our online store ,but unfortunately our delivery boy is unable to find your mentiond location.
secondly he was unable to contact you at your given number.

you are therefore requested to update your details on our website by calling us on below mentioned numbers or writing to us on the below mentioned email ID at the earliest so that we can help you with same.

Sorry for the inconvenience caused.

Thanks and Regards
Customer Service Executive
Nausheen khan
8510825059/www.ecom.in

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

sorry for the inconvenience caused to you with refrence to your mail regarding your tv cabinet you have an option either to replace or returned the item .

The replacement will take place in 1/2 working days incase of refund the amount will be credited to your account within 7 working days.

You are therefore requested to kindly confirm the same at the earliest

Thanks@Regards
Nausheen khan
Customer Service Executive
Ph:011-440000/8510825059

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