Subject: English Language Test - Muktesh Kumar
From: Muktesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 10:54:56 -0400

| | Foreign Language Screening Test

Name | Muktesh Kumar    /  (91) 8877192006    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

You order was shipped on 19-10-2022 .

The courier tried to deliver the order on the address, but address as per the courier seems to be wrong.
Please verify the address if is it the place you want your order to be delivered
Delivery Address:-
Customer Name
Customer Address

If it's the same please provides some more details on your address such as landmark.

If it's not the correct address please update the address to us so that delivery can be re-initiated.

Thank you for shopping with babyshop!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

We would like to acknowledge that we have recieved your request.

Please send us the below requirements before proceeding further with your request.
1. Invoice copy (in PDF format)
2. Images of the product showcasing all the angles with scratches as well.
3. Video showcasing the complete product.

Regards
Babyshop.com

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