Subject: English Language Test - rachel Rachel
From: rachel Rachel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 10:15:29 -0400

| | Foreign Language Screening Test

Name | rachel Rachel    /  (+91) 7678279911    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear,
customer
we are sorry to let you know that your given address was not correct. so, I would like to request to please share your correct address, so that  we can provide your order as soon as possible.
regards
xyz company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear,
Abdul
We are sorry to hear that you have received a Tv cabinet which has scratches. so we have replace policy so, you can replace tv cabinet , but our will come to your home and they will check the provide and verify.

regrates
Homebox Team

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