Subject: English Language Test - Sagar Chaudhary
From: Sagar Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 10:15:22 -0400

| | Foreign Language Screening Test

Name | Sagar Chaudhary    /  (+91) 7357920806    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. XYZ,

Greetings for the Day!

Thank you for contacting ABC with your concern regarding the Order Status. we will be happy to help you with.

as I have checked the status of your order your given address while placing the order is showing incorrect from our courier partners.

I request you please share the correct address so that I can go ahead and get the order delivered to the correct address.

You can reply to the same email and for your further communication, you can keep the reference number 123-456.

Regards
Sagar Chaudhary
Customer support
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Greeting for the day!

Thank you for reaching us regarding your concern regarding our Product.

I would like to bring to your notice that at the time of product installation. our time give the complete overview of the product and get it checked. but if you still facing the issue I request you to attach the pictures of the TV so that we can further Investigate it and help you with the best resolution.

It approximatly takes 24-48 hours to Investigate after receiving the pictures. our team will get back to you with the final resolution.

Thanks and regards.
Sagar Chaudhary
Customer support
Homebox Team

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