Subject: English Language Test - Tanushree Roy
From: Tanushree Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 09:28:48 -0400

| | Foreign Language Screening Test

Name | Tanushree Roy    /  (110091) 8287384706    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam/sir I am from byshop.com
The parcel is placed and also out for deliver but unfortunately your address which was you give us on order that was not a correct address and it shows wrong address , so please give me us a official address of yours for delivery.we will deliver on time.

Thank You
Mam/Sir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir
Firstly I am very sorry for the defect.
Within two days our company's staff will visit ur address for collecting the defected parcel and I will exchanged it with perfect one and then delivered on ur address within 10 days and either we will returned your money

Sorry again for defect.

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