Subject: English Language Test - Vikrant Katre
From: Vikrant Katre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 08:19:56 -0400

| | Foreign Language Screening Test

Name | Vikrant Katre    /  (91) 8668947395    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ madem
I am sorry to learn that your order has not delivered on time. I understand how frustrating this must be. But your order was shipped and handed over to courier company same day when the order placed.
The courier tried to deliver the order to you,but your address as per the courier was wrong.
So please send your present address sir.
Once again sorry
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
Thank you for contacting us
But sorry sir it is not possible because our terms and conditions. And you knows shopped from so far to know the policies.

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