Subject: English Language Test - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 06:24:29 -0400

| | Foreign Language Screening Test

Name | Vikas Kumar     /  (91) 7302729358    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Abc,

Thank you for writing us.

We certainly understand your concern.

We are sorry to hear that you are having an issue.

We would like to inform you, your order has been cancelled due to wrong address and the refund amount of your product has been completed from the seller side.
We recommend that you can place new order with updated and correct address.
You can continue to shop on babyshop.com for your favourite products.

We would like to thank you for your understanding.

Please feel free to get back to us at any point in time for any further assistance and we will be happy to assist you.

Thank you for shopping with us.

Thanks,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abc,

Thank you for writing us.

We certainly understand your concern.

We are sorry to hear that you are having an issue.

We would like to inform you, we have forwarded your issue with seller and the replacement of your same product has been approved from seller side. It will be arrived within two working days on your updated address.
You can continue to shop on babyshop.com for your favourite products.

We would like to thank you for your understanding.

Please feel free to get back to us at any point in time for any further assistance and we will be happy to assist you.

Thank you for shopping with us.

Thanks,
XYZ

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