Subject: English Language Test - YOGESH AHIRWAR
From: YOGESH AHIRWAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 05:40:42 -0400

| | Foreign Language Screening Test

Name | YOGESH AHIRWAR    /  (+91) 7703944416    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

The bag was successfully ordered by you from our website, and shipped by us on the same day. The courier tried to deliver your order to the provided address but couldn't because the name and the provided address did not match. We're trying our best to resolve this issue. Regarding this, our team will  contact you shortly. Please co-operate with them for the delivery process. Don't worry, your order will be delivered safely and shortly.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We're glad that you bought the TV Cabinet from us. It's very unfortunate that you suffered from this inconvenience. We assure the best quality of our products while the delivery. We've the most profound people for the installation process. For this issue, we've processed your order. Our organization provides a refund and replacement policy based on our terms and conditions. Further, we've shared your issue with our team, they will contact you soon regarding this issue.

Thanks for shipping with us.

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