Subject: English Language Test - Mohit Gaba
From: Mohit Gaba <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 03:18:39 -0400

| | Foreign Language Screening Test

Name | Mohit Gaba    /  (91) 7503915757    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sub:- Reply to non-delivery or the order.

Respected Mam,

This e-mail is in response to the e-mail received on 1 November 2022.

This is e-mail is regarding your order number HANDBAG-022 which was supposed to have reached you by now. Unfortunately, courier company could not deliver it as the address was wrong. I would be grateful if you could send us the correct address with correct telephone number so that the courier company can contact  at the time of delivery.

Further, you can also contact the courier company on 9876543210 and guide them for the correct location to process the delivery.

We are extremely sorry that you had to go through this experience with us.

Thanking you,

Mohit
Customer care executive
Babbyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sub:- In response to the Scratched TV Cabinet installation.

Dear Abdul,

We are in receipt of your e-mail dated 2 November 2022, wherein you have mentioned about the TV cabinet received by you this morning. We deeply regret for the inconvenience that it must have caused to you. We are sincerely apologising for the same.

You would appreciate despite of all the efforts made by the company in making sure the delivery of furniture are made in good condition to the customers, sometimes inevitably furniture get scratches in transit. Though these are very rare case and one of them was unfortunately in your case.

In order to make it up to you, we are replacing the scratched TV cabinet and sending you the brand new one through one of the reputed logistic  company.

We once again apologise for the trouble. We promise to even more carefull in installation.

Looking forward to stay connected with you. Have a nice day !

Yours faithfully,

Mohit
Xyz e-commerce

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