Subject: English Language Test - Shivam Passi
From: Shivam Passi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 14:54:04 -0400

| | Foreign Language Screening Test

Name | Shivam Passi    /  (+91) 8377911918    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:  [email-masked]

From: [email-masked]

Subject: order delivered to wrong address

Hi,
Please accept our sincere aplologies that your order no 123456 (baby soap) has been delivered to the wrong address by the courier authorities. It will be delivered to you by November 5th 2022.

Thanks.

Jacob.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Jack,

We' ve recieved your email regarding defected tv cabinet. You dont necessairily need to knw the policy of tje brand, but you can contact to the e commerce companies that you've shopped from.

Glen.

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