Subject: English Language Test - Sandeep Punia
From: Sandeep Punia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 10:18:09 -0400

| | Foreign Language Screening Test

Name | Sandeep Punia     /  (126125) 7056144258    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject - order number 123

Dear sir/mam,
I hope you're doing fine.I am reaching out about your order number 123. We are facing problem to deliver your order because of your wrong address.I request you to please update your address. So that we will deliver your order as soon as possible. We apologise for being late But we will resolve this problem very soon.
Please advise,as necessary.

Sincerely
Sandeep

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject - complaint number 123

Dear sir/mam,
I hope you're doing fine.I am reaching out about your complaint number 123. We apologise for our service which was given to you last week. In your email you tell us about that you found scratches on cabinet after our team left your house. We are best sellers of TV cabinet in market and we provide replacement option to coustomer if customer doesn't like our product.In your case we will send our team to your house again in this week and we will replace your order.Again apologise for our last service delivery and we will assure you that it will never happen again.
Please advise,as necessary

Sincerely
Sandeep

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