Subject: English Language Test - Navneet Yadav
From: Navneet Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 08:46:42 -0400

| | Foreign Language Screening Test

Name | Navneet Yadav    /  (+91) 9760008372    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear <Customer name>,

We are happy to inform you that your order had been dispatched on the same day, when the order was placed.

Our team had tried to deliver your order many times, but we are really very to inform you that due to the iimcorrect address the courier team is unable to deliver your order.

You are requested to please share your correct address, and we will surely try to deliver your order as soon as possible.

We are reallu sorry for the inconvenvience that you are facing and we'll surely try to resolve the issue at the earliest.

Regards
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this to our notice, and we are really very sorry for the issue that you have to face. We will surely help you in this regard.

Please be assured we have noted your complaint for the defective cabinet being installed, our team will send our executive to replace your defective cabinet with a new one.

Thank you for contacting us at Homebox and once again we are sorry for the inconvenience caused to you.

Regards
Homebox Team

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