Subject: English Language Test - Qamar Zaman
From: Qamar Zaman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 01:42:12 -0400

| | Foreign Language Screening Test

Name | Qamar Zaman    /  (+91) 6005920395    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Mam
We are extremely sorry to inform you that our executive try to deliver the product on time. But the address mentioned by you was incorrect. That's why our executive is not able to deliver the product. Please share the correct address for the delivery or any alternate address.

Thanks & Regards
Qamar Zaman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
We have acknowledged your concern and raised mail to the concerned department. We will update you as per our discussion in a while.

We are extremely sorry for the inconveniences caused to you.

Thanks & Regards
Qamar Zaman

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