Subject: Re: English Language Test - Karan sah Sah
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 31 Oct 2022 01:58:10 -0700 (MST)

stay in Delhi, sound smart,3y of work experience with Webhelp,international process,last salary-38k ,expecting- some hike as per company norms. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, October 31, 2022 1:29:20 PM 
Subject: Fw: English Language Test - Karan sah Sah 

interview 

From: Karan sah Sah <[email-masked]> 
Sent: Monday, October 31, 2022 12:51 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Karan sah Sah 

	
	
			Foreign Language Screening Test 
		
	Name 	Karan sah Sah / (91) 8505988549 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Priyanka, 

Thank you for contacting us. 

We understand that your parcel is running late. Please accept our apologies for the delay in delivery. 

We have checked your parcel details pertaining to JD00032881GHl and can confirmt that the driver tried to deliver your parcel on 13th of Oct'22 at 12:10, however, he was unable to locate your property/address. We would appreciate if you could provide us your complete delivery address so that we can deliver your parcel successfully. 

Please be assured that it will be with you soon. We would appreciate your patience in this delivery. Also, as per our delivey process, we make three consecutive delivery attempts. Kindly track your parcels at https://livesalesmanJD0003288/GBGY for the latest upate. 

Awaiting your response. 

Regards, 
Karan sah 
Customer support 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Shalini, 

Thank you for contacting Livesaleman. 

We are sorry to know about you recent experience with us. We neve want our customers to have such delivery experiene as our customers are our first priority. 

We have raised this issue to our relevent team and have made them aware of the seriousness of this issue. We will be upate you within 24 working hours. 

We would also appreciate if could provide us the