Subject: Fw: English Language Test - Gurdit Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 31 Oct 2022 08:01:29 +0000

interview
________________________________
From: Gurdit Singh <[email-masked]>
Sent: Saturday, October 29, 2022 10:59 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Gurdit Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Gurdit Singh    /  (+91) 9311269164    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]
From: babyshop.com

Sub: Reply for Order not delivered

Respected Mam,
This email is in response to the email received by you on 28/08/2022, regarding order number XYZ. Unfortunately, the courier company couldn't deliver that product to you due to wrong address information. I would be grateful to you if you can send us the correct address information with two contact numbers.
Another way of completing the order is that you can directly contact to the courier company’s number and tell the delivery man your exact address.
Extremely sorry that you had to go through this experience with us.

Thanking You,

Yours sincerely,
From babyshop.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: [email-masked]
From: babyshop.com

Sub: Reply for TV cabinet issue

Sir,

Thank you for contacting us, Abdul.
We regret the inconvenience caused to you. As you mentioned that the cabinet you received has scratches. We understand your concern and assure you that customer’s satisfaction is our motto and want to help you in the matter. We will send a representative from our team tomorrow and once the issue is confirmed we will replace your cabinet with a new TV cabinet.

We commit to provide our fullest cooperation in the matter to your entire satisfaction without any delay.
We once again are sorry for the inconvenience caused to you.

Thanking You,

Yours sincerely,
From babyshop.