Subject: Fw: English Language Test - Shubham Malhotra
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 31 Oct 2022 07:58:34 +0000

interview
________________________________
From: Shubham Malhotra <[email-masked]>
Sent: Monday, October 31, 2022 10:11 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shubham Malhotra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shubham Malhotra    /  (+91) 9560660549    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]
From: [email-masked]
Subject: Reply to non-delivery of the product
Dear Sir/Madam,
This E-mail is regarding an order number 123456 which was placed on XX Oct, 2022. Unfortunately, the courier company cannot proceed with your order because an address provided by you is incorrect. It would be grateful if you could provide us the correct address along with a phone number as it would be easier for the courier person to contact you.
We are extremely sorry, that you have to go through this.
Thanking you,
Company name,
Shubham
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: [email-masked]
From: [email-masked]
Subject: Reply to Tv Cabinet bought
Dear Sir/Madam,

We are extremely sorry, that you have to go through this. It would be grateful if could provide us your order number along with your phone number, so that we can raise an issue for the replacement of the product. Right now, we don't have a policy for the refund of the product.
Let us know if there is anything else we can do or you have questions about.
Thankyou,
Homebox Team,
Shubham