Subject: Fw: English Language Test - Rajdeep Sarkar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 31 Oct 2022 07:57:43 +0000

interview
________________________________
From: Rajdeep Sarkar <[email-masked]>
Sent: Monday, October 31, 2022 11:15 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Rajdeep Sarkar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Rajdeep Sarkar    /  (+91) 8617735829    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by us on 31.10.22.

This email is regarding order number HB65789 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address mentioned in the order was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Please feel free to contact us via email if you need help with anything else.

Thanking you,

Rajdeep Sarkar

Customer Service Representative

LiveSalesman
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: [email-masked]

From: [email-masked]

Sub: Reply to faulty tv cabinet delivery

Dear Abdul,

This email is in response to the email received by us on 31.10.22.

We are sorry to learn that the TV Cabinet delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 5-7 business days, our delivery executive will have reached you to collect the defective TV Cabinet and will provide you a new one (of the same model) in return.

Please accept our apologies for the inconvenience caused.

Please feel free to contact us via email if you need help with anything else.

Thanking you,

Rajdeep Sarkar

Customer Service Representative

LiveSalesman