Subject: Fw: English Language Test - Akshay Chauhan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 31 Oct 2022 07:56:44 +0000

interview
________________________________
From: Akshay Chauhan <[email-masked]>
Sent: Monday, October 31, 2022 11:44 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Akshay Chauhan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Akshay Chauhan     /  (91) 8433082090    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello
we wanted to send you the update on your recent order as we found out that the address given from your side to delivery is wrong, that's why there is a delay in your courier.
so i request you to, kindly provide the right address for the quick delivery of the courier.
please reach out if there's anything else we can help you with. we will be here.

warmly
Akshay
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Mrs Abdul

We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. However, I apologize that this product seems to have somehow managed to slip through.

I found out through investigation that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.

In the current case, this product will be returned to our warehouse for further checking and repair. Our delivery executive will meet you in 3-4 days to collect the defective product.

We have dispatched the replacement product and this time we are going to ensure that it does not receive any damage during shipment.

I wanted to let you know that I have also enclosed a 20% discount coupon for your next purchase. We do our best to ensure that our customers have a great shopping experience on our website. You are one of our old and valued customers and we are happy that we have served you satisfactorily in the past. I would like to ensure that you are just as satisfied with every purchase on your website as always in the future too.

In case you have any further queries regarding this order, please feel free to reply to this email or let us know on the phone or customer service chat.

Sincerely