Subject: English Language Test - Lihakutddin Mansoori
From: Lihakutddin Mansoori <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 12:30:26 -0400

| | Foreign Language Screening Test

Name | Lihakutddin Mansoori     /  (+91) 9810513235    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

As per the courier tracking status delivery is delayed due to Address incomplete/incorrect & mobile number not reachable.

We request you to please share your complete address landmark and alternate contact number so that we can rearrange the delivery at the earliest.

We regret for the inconveniences.

Thanks and regards
Lihakutddin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ,

We regret the inconveniences caused.

To cater your request we would require cartoon box pictures along with delivery product images showing its seal condition name barcode batch no. Please capture the pictures from all sides top bottom front back.

Thanks and regards

Lihakutddin

| |