Subject: English Language Test - Himanshi Verma
From: Himanshi Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 07:33:24 -0400

| | Foreign Language Screening Test

Name | Himanshi Verma    /  (+91) 9999061442    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,A  very warm good morning from our company. We are very sorry for the inconvenience caused to you. As per your request we have checked that you order has been placed 14 days ago and that was dispatched for the delivery same day from  our company to courier company .We have received a mail from the courier company that your address which has been provided by you was wrong, hence they were not able to deliver your order. We request you to please share the correct address so that your order can get placed.
We are assuring you as soon as you will provide the correct address, your order will get delivered. You can reach back to us anytime 24x7 if you have any queries for us. Thank you for contacting us, have a nice day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello there, we are very sorry for the inconvenience caused to you by our installation team. We really do not want you to experience this. As per your complaint, we will surely look into this and try to figure it out. Our installation team executive will visit your place and will see the cabinet. As per your claims we will check the cabinet’s condition and same will get checked when it was out for the delivery from the As soon as our executive will visit your place and inspect the cabinet, we will give you the resolution for the same. Please allow us sometime so that we can get back to you as soon as possible with the best resolution. You can reach back to us if you have any other queries for us. Thank you for contacting us, have a nice day ahead.

| |