Subject: English Language Test - Rahul Salvi
From: Rahul Salvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 11:45:11 -0400

| | Foreign Language Screening Test

Name | Rahul Salvi    /  (91) 9630827883    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Thank you for contacting us. I really apologize for the inconvenience that you have with your recent order.I see that your order was shipped to the courier company at the same day. However it was not delivered due to incorrect address. please make sure to check the delivery address before placing an order hope this helps. Thank you for contacting us. Have a great day.

Rahul salvi
Customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, Abdul

Thank you for contacting us. I extremely apologize for the inconvenience that you have with your recent order. I can offer you a full refund for this order. Please let me know if you'd prefer a redelivery instead of refund. Please reply us back so we can make this right for you. We are looking forward to hearing from you. Thank you for contacting Homebox support have a great day.

Rahul salvi
Customer support

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