Subject: English Language Test - Kanupriya Tyagi
From: Kanupriya Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 07:02:50 -0400

| | Foreign Language Screening Test

Name | Kanupriya Tyagi    /  (+91) 9871266544    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: (customer email)
From: [email-masked]
Sub: Query regarding your order delivery status

Respected Sir/ Ma'am
This email is in the response to the query we received by you on (date).

It is regarding your order of handbag from babyshop.com, which was supposed to be delivered to you by now. Unfortunately, the courier company could not carry on with the required process as the address given by you was wrong. It would be grateful to you if you could email us the correct address with a contact number of the person to whom we can contact while making the delivery. After we receive your correct address you can expect your courier to be delivered within 2-3 days.

Thankyou for choosing Babyshop.com and we are extremely sorry that you had to go through this experience with us. We hope to serve you better next time.

Your Sincerely,

Kanupriya Tyagi
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: (Customer email)
From: [email-masked]
Sub: Request of return

Dear Abdul
Thanks for reaching out. Satisfying our customers is extremely important to us, and I am really sorry that our TV cabinet did not meet your expectations. According to our company's policy we unfortunately, cannot return or refund an item as it already been installed. But we can surely exchange the item with the new one, email me your order details, our team will reach you out in 2-3 days with a new TV cabinet.

Hope your query is solved, you can further reach me out if you have more.

Sincerely,
Kanupriya Tyagi
Customer Service Representative

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