Subject: English Language Test - Jaligama Mamatha
From: Jaligama Mamatha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 05:22:43 -0400

| | Foreign Language Screening Test

Name | Jaligama Mamatha    /  (91) 8106468051    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
SUB: Regarding the non-delivery of the order

Respected Mam,

This mail is regarding order which was supposed to delivery today. Unfortunately, the courier company could not delivered your order as the address was wrong. I request you to send us the correct address with telephone number, which would be easy to contact you while making the delivery.

Another way of completing the order by contacting the courier company number 1234567890 and providing them the exact location

Extremely sorry for troubling you

Thanking you
Company,
Customer Service Representative
Mamatha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir,

SUB: Regrading the TV cabinet damage

This mail is regarding the product (TV cabinet) which was installed by our team last week. Sir we will replace  your product (TV CABINET) by next week. So please don't worry about it.

Thanking you

Regards,
Customer Service Representative
Mamatha

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