Subject: Fwd: Candidate Name - Uzra Parwez
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 27 Oct 2022 01:00:52 -0700 (MST)

Please acknowledge 

From: "Satyam Saini" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Cc: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, October 27, 2022 1:10:28 PM 
Subject: Candidate Name - Uzra Parwez 

Please Describe in 200-300 words:- 

Candidate Name - Uzra Parwez 

Englsih Typing Speed :- 31WPM Accuracy - 100%. 
Q.1. The Qualities that you have that will make you a good customer support representative? 
Ans. 1. We should gereetings to customer. 
2. We should understand customer issues to listen customer or to read customer mails and chats. 
3. We sholud aplologizes to customer if customer is facing any issue beacuse of service. 
4. We should emphasize to customer and give assurity that we will assist you and you have contacted in a right platfrom. 
5. We should work on customer complain and provide resolution asap and we should show some concern regarding customer issue. 
6. If there is any escalaltion then we should forward the case to escallation team or our branch. 
8. If customer have sales related issue then we should forward case to our sales team and said to assist customer regarding the sales. 
7. We should give closing( Thanks and regards and Livesalesman Team).