Subject: English Language Test - Jatin Verma
From: Jatin Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 03:06:58 -0400

| | Foreign Language Screening Test

Name | Jatin Verma    /  (+91) 8572859875    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Well, we can start with an apology that the customer has to contact us again and again. After this, we listen to the customer's queries "what problem or resolution he/she is looking for". By answering customer calls we can convey our updates about the delivery updates and the issue raised because of the wrong address. We reconfirm the delivery address with a customer and let him know, that he somehow put the incorrect address for the delivery.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Greetings Abdul! Sorry for the inconvenience that you had to go through, As I checked in my system the item that you had ordered is in replacement as well as refund policy. Please let me know which resolution you prefer to take.

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