Subject: English Language Test - Anchal Vaid
From: Anchal Vaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 03:04:08 -0400

| | Foreign Language Screening Test

Name | Anchal Vaid    /  (95820) 09582043122    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Subject :- Status for online order Bag Shipments.

Hello,

I am writing in today to share with few suggestions for inconvenience from the company side whatever you have ordered or it was delayed.

First of all, sorry for the inconveniences that  you have ordered a bag what is not delivered on time due to address issue.

I want to suggest you sir kindly before ordering anything so you need to update your current address & permanent address for better shipments. You need to fill up all valid details as per your requirement like :- Full Name , Contact Details, Email Address, Etc.

I hereby end my mail, please let us know if there is any other information or clarification, I will happy to reply to your mail.

Regards

Your Advisor

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Subject:- Application for replace the product or refund the money.

I would like to say sorry for the inconveniences from our team side. Whatever you have faced.

I want to suggest you that you should know all policy about the product quality or many things.

Here i want to suggest you our team will definitely support you. You are our valuable customers and this is our responsibility that how we can support our customers if they have received any damage project from our team.

I hereby end my mail. Please let us know if there is any other information or clarification, i will happy to reply to your mail.

Thanks & Regards
Your Advisor

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