Subject: English Language Test - Nagendr Kumar
From: Nagendr Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:17:00 -0400

| | Foreign Language Screening Test

Name | Nagendr Kumar    /  (91) 7061334696    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Atul
Thanks for contacting babyshop. I shall be happy to help you. Firstly, extremely sorry for inconvenience. I will checki the status and update you soon.

Thanks and regards
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Extremely sorry for inconvenience. It has been clearly mentioned in company's policy that you can't return the TV. We shall repair your tv within 24 hours.
Thanks and Regards
Babyshop

| |