Subject: English Language Test - Ankit Srivastava
From: Ankit Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 11:11:53 -0400

| | Foreign Language Screening Test

Name | Ankit Srivastava    /  (91) 8285390177    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

This is in reference to your email regarding the delivery status of your order but unfortunately the delivery address as mentioned was incorrect due to which the order was not delivered to you yet.

We would like to request you, kindly email us your correct delivery address so that we can send it to you.

For any further assistance required, please feel free to call or email us .

Thanks & Regards
Ankit Srivastav

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

This is in reference to your email regarding the replacement of TV cabinet. We thank you for bringing it to our notice. We are sending our team to replace the same at earliest.

I would like to request you to kindly check the TV cabinet in front of our team after the replacement and also inform them for any further assistance.

We would be happy to help you always.

Thanks & Regards
Ankit Srivastav
Customer support

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