Subject: Fw: English Language Test - Naorem Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 26 Oct 2022 14:09:40 +0000

interview
________________________________
From: Naorem Singh <[email-masked]>
Sent: Wednesday, October 26, 2022 7:38 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Naorem Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Naorem Singh    /  (91) 8259823470    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

We are sorry that we are unable to deliver your order. We have checked our system and got the update that your order has been dispatched from our end on the same day as the order. The order is with the courier right now. Following this, the courier has given an update that your address mentioned on the order is incorrect, so that they are unable to deliver the product to you. Please share your correct address so that I can share the updated address with the courier and get your order delivered. If there is anything we can help you with? Please reply back to this email. Thank you for shopping with us. Have a great day.

Regards,
Ripujit
Customer support executive
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thank you for being a valuable customer.  We are really sorry for the inconvenience caused to you. As per company policy of return and exchange. We can replace it with a new unit. For this we need proof of the scratches on the cabinet. Once we confirm the scratches, we will assign an installation team to replace the cabinet at the earliest. Please feel free to reply to this email along with the picture of scratches for further updates.
Hope you have a great day ahead.

Regards,
Ripujit
Customer service executive
Babyshop.com