Subject: Fw: English Language Test - Rohit Kalra
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 26 Oct 2022 14:09:10 +0000

interview

________________________________
From: Rohit Kalra <[email-masked]>
Sent: Wednesday, October 26, 2022 7:04 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Rohit Kalra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Rohit Kalra    /  (91) 7827108480    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Good Evening,
Sir/ Ma’am

I am really sorry that you had to face this. I would like to inform you that you mentioned the incorrect delivery address while placing the order. Delivery boy was unable to find the address as it was the incorrect one.
As I have checked that your order was pay on delivery so there is no need to worry about the refund and I would like to request you please place the new order with the correct address.

If you face any issue you can contact to us through call 123456789 , chat and E mail.

Thanks &Regards
Abc
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Good evening
Sir/Ma’am

I am sorry for the inconvenience caused to you. I would like to request you please consider this as an exception.

I escalated the case and it takes 48-72 hours to resolve the query. Our team will look into that and we will take care of it. This is the ticket number of your complaint 123456.

If you face any issue you can contact to us through call 123456789 , mail and chat.

Thanks & Regards
Abc