Subject: English Language Test - Abhinav Singh
From: Abhinav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 09:58:40 -0400

| | Foreign Language Screening Test

Name | Abhinav Singh    /  (+91) 8082772048    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We regret your inconvenience for not receiving the ordered courier on time.
We request you to update your address details for confirmation so that we can reach you within stipulated time.

Regards!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are extremely sorry for your inconvenience. The cabinet installed by us was fully furnished but for your satisfaction we will replace it with a new unit within a week.

Regards!

| |