Subject: Re: English Language Test - Piyush Chaubey
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 26 Oct 2022 05:48:28 -0700 (MST)

stay in Noida,sound average,working with HCLfrom last 1y,notice period-2months,salary-26k,will come to office on 31st Oct to give screening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, October 26, 2022 4:19:16 PM 
Subject: Fw: English Language Test - Piyush Chaubey 

interview 

From: Piyush Chaubey <[email-masked]> 
Sent: Wednesday, October 26, 2022 2:59 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Piyush Chaubey 

	
	
			Foreign Language Screening Test 
		
	Name 	Piyush Chaubey / (+91) 9599246796 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	We regretfully inform you that your order has been delayed. 

Our courier partner found your address wrong, due to which your order's delivery is delayed. We apologize for any inconvenience, and we appreciate your understanding. 

We would like to further assist you with any questions you may have. You can contact our support team through our website or send an Email directly by responding to this Email. 

Please refer to your order status page on our website for future updates. We will also send a confirmation Email for your order status. 

You can track your order using this tracking link: 
XXXXX 

Once again we apologize for any inconvenience this has caused. Please let us know if there is anything else we can do to further assist you. 

Warm Regards, 

XXXXX 

babyshop.com 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

We regret that you have received a defective product. Please accept my apologies on the behalf of my company for the inconveniences caused. We have a strict quality check procedure in place that ensures that no defective product escapes our eyes. 

However it seems due to a very large number of orders this season, this product might have slipped through. In case you want a replacement you will need to wait for a few weeks, since we do not have any pieces left. So, we reget we will unable to offer you a replacement in case you want one immediately. However, I have talked to this seller and he has promised that he can make it available for you within 3-4 weeks. 

Otherwise, we can issue you a full refund as per our refund policy without deducting the delivery charges. Please let us know how you would like us to proceed. You can reply to this Email or go back to the website from where you manage orders and leave your instructions there. 

In case you want a replacement and can wait a little, then I will ask the seller to make the product available sooner if possible. 

I have also included a gift coupon for you with this Email for your next order. Feel free to contact me with your queries through Email, chat or phone. 

Sincerely 

Homebox team