Subject: English Language Test - Romil Sen
From: Romil Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 06:34:49 -0400

| | Foreign Language Screening Test

Name | Romil Sen    /  (91) 9717485543    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Cx
This mail is in regards to the product you order from baby shop.com. We really appreciate your time and patience with us, unfortunately the address updated in our records doesn’t match due to which rhe order is delayed . Please help me with your updated address so that we can ship your order on immediate basis.
Thank you

Regards
Romil Sen

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
First of all , we apologise for the inconvenience caused to you . We never want this Expedia to be shared or related with our customers .
We value your service and patience . Absolutely the cabinet will be replaced with new one on urgent basis as per your request.
Our delivery person will reach out to you on your given phone numbers .
Please feel free to write to us.

Thank you
Regards
Romil Sen

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