Subject: English Language Test - Anwar Siddiqui
From: Anwar Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 03:12:58 -0400

| | Foreign Language Screening Test

Name | Anwar Siddiqui    /  (+91) 8523896299    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Mam,
This email is regarding [order number] which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful if you could send us the correct address with telephone number so that we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is [contact number] and providing him with your exact location or going to the courier company yourself and collecting it.
We are extremely sorry that you had to go through this experience with us.
Thanking you,

Regards,
Anwar
Customer Service Representative
[company name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We’re so sorry to hear you’re not happy with your product, we'll immediately contact the technical department to fix this problem as soon as possible.

Once more, we apologize for the inconvenience this has caused you. In case you’re still in search of a similar product, feel free to reach out as we would love to assist you in finding the right product for you.

Thank you for your feedback, as this will help us improve our [product/ service].

Regards,
[YOUR SIGNATURE]

| |