Subject: English Language Test - Samiksha Panwar
From: Samiksha Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 02:47:10 -0400

| | Foreign Language Screening Test

Name | Samiksha Panwar    /  (+91) 74505007080    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for writing in.

We understand your concern that you are trying to know your order status.

We would let you know that your current address incorrect because of that the
courier team is getting difficulties in delivery process.

we would kindly request you to please update your correct address so that the delivery can happen in it.

Thank you for shopping.
Samiksha Panwar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for writing in.

We understand your concern that you are trying to know your order status.

We would let you know that your order return policy was over so that  the seller was not able to fulfill request.

we sorry for the trouble caused to you and we getting your feedback ad a complain seriously and forwarding to the seller community we will make sure that this kind of situation will not happened again.

Thank you for shopping.
Samiksha Panwar

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