Subject: English Language Test - Zaid Ahmad
From: Zaid Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 13:31:03 -0400

| | Foreign Language Screening Test

Name | Zaid Ahmad     /  (202002) 9198329919    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello zaid Ahmad

I am extremely sorry that your order yet to be reached to you we have already dispatched your order as per the given address but it seems to be a wrong address so you are humbly requested to recheck your address and let me know everything.  Sorry for your inconvenience sir

We would be over the moon to help you as soon as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

I am here to help you as you have complained about TV cabinet defects after installation in your house. we shall send our team to look into this matter in accordance with it&#039;s policies and will make sure you are being provided an working TV cabinet set.

Sorry for your inconvenience

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