Subject: Re: English Language Test - Rajat Gupta
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 25 Oct 2022 06:34:51 -0700 (MST)

location-merut,can relocate,fresher,sound average, cannot come to office to give test but once shortlist will relocate, looking for virtual interview only 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, October 25, 2022 4:18:06 PM 
Subject: Fw: English Language Test - Rajat Gupta 

interview 

From: Rajat Gupta <[email-masked]> 
Sent: Saturday, October 22, 2022 3:32 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Rajat Gupta 

		Foreign Language Screening Test 	Name 	Rajat Gupta / (+91) 8433001274 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Subject: Shipment 

Dear {recipient name}, 

We're sorry to hear that you are not receiving your order. 

A customer in your area ordered a handbag 14 days back. Your address was given as the delivery address, and the order was shipped by us. However, we learnt that courier company could not deliver it to you because the address was wrong. 

We have contacted courier company to get more information about the shipment status so that we can initiate necessary actions. You can also contact us for this information at {support email}. 

We'll be happy to help you learn more about our services and answer any questions you may have. In the meantime, please feel free to browse through our website for informational content and videos on how we can help you grow your business through email marketing. 

Thank you, 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thank you for reaching out to us about the scratches on your TV Cabinet. We apologize for the inconvenience and would like to help you get this resolved! 

Please email us a detailed description of the scratches and photos of the cabinet and we will do our best to help you. In order to process your request, please send an email with pictures of the cabinet and an explanation of what is wrong. We look forward to hearing from you soon!