Subject: Re: English Language Test - Shivam Choudhary
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 25 Oct 2022 06:25:24 -0700 (MST)

location-gaziabad,6m,of experience as a recruiter,salary-16k,sound ok, will come to office on 27th to give screening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, October 25, 2022 4:18:46 PM 
Subject: Fw: English Language Test - Shivam Choudhary 

interview 

From: Shivam Choudhary <[email-masked]> 
Sent: Saturday, October 22, 2022 12:51 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shivam Choudhary 

		Foreign Language Screening Test 	Name 	Shivam Choudhary / (+91) 7982578780 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear X, 

Thanks for contacting us.Sorry for the inconvenience caused from our side.We would like to inform you that our delivery agent is unable to find given address.Please share another address with us so that we can deliver your package ASAP. 

Thanking you 
Shivam chaudhary 
CSA 
Babyshop.com 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thanks for choosing us.Sorry for the inconvenience caused from our side.We regret that you have received a defective product. Please accept my apologies on the behalf of my company for the inconvenience caused. As per the return policy you are eligible for the replacement of the product.Our team will contact you for the replacement procedure. 
Kindly available at the delivery station. 

Thanking you. 
Shivam choudhary 
CSA-Homebox