Subject: Re: English Language Test - Mohd Ambar Mazher
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 25 Oct 2022 05:35:28 -0700 (MST)

location- delhi,4y of experience of Amazon,notice period-30 days, salary- 25k ,expecting-30-35k,will come to office to give test on 27th oct,sound smart 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, October 25, 2022 4:25:41 PM 
Subject: Fw: English Language Test - Mohd Ambar Mazher 

interview 

From: Mohd Ambar Mazher <[email-masked]> 
Sent: Friday, October 21, 2022 6:47 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mohd Ambar Mazher 

		Foreign Language Screening Test 	Name 	Mohd Ambar Mazher / (011) 7529916799 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 

I understand from your e-mail that you placed order 14 days back and item still not deliver to you. 

I apologize for the inconvenience caused to you in this regard. 

I have checked with my shipping department and found that item was shipped on the same day order was placed by you, however, when courier tried to deliver item it found that your address is incorrect. 

That is why courier returned item back to us. 

I would request you to check address on your Homebox account and let us know if address is correct or incorrect. 

Once you check your address we will try to re-ship item back to you on your correct address. 

You can reply us on this e-mail to inform us. 

Your patience and understanding is appreciated. 

Thanks & Regards, 
Mohd Ambar 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello, 

I understand from your e-mail that you you purchased a TV cabinet which is installed today has some scratches. 

I apologize for the inconvenience caused to you in this regard. We, as a Homebox, never want to set such an experience with our customers. 

I have escalated with our warehouse team in this regard. 

I have created a replacement for the item which will be delivered in 3 days. It will be hand to hand replacement. Courier will deliver new TV Cabinet and pick up defective one. 

When new TV Cabinet will be delivered to you we will inform you a new date of installation through e-mail. 

Your patience and understanding is appreciated. 

Thanks & Regards, 
Mohd Ambar