Subject: Re: English Language Test - Sayyid Shahid v t
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 25 Oct 2022 04:02:54 -0700 (MST)

location- kerala,can relocate,2y of experience,salary-30k, expecting -40-45k, 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, October 25, 2022 3:10:16 PM 
Subject: Fw: English Language Test - Sayyid Shahid v t 

interview 

From: Sayyid Shahid v t <[email-masked]> 
Sent: Tuesday, October 25, 2022 2:46 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Sayyid Shahid v t 

	
	
			Foreign Language Screening Test 
		
	Name 	Sayyid Shahid v t / (91) 9746008415 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir, 

We apologise for the inconvenience caused and we are taking the immediate action to resolve it. 

As far as we checked, we found that the item was shipped from us on the same date in which the order was confirmed. But, there was a misunderstanding in the address from the side of courier party and it caused the delay of the delivery. We have informed them about the issue and have taken action to deliver the item as soon as possible to your given address. Please reconfirm the given address if it’s correct; 
Sayyid Shahid v t 
Kassi house, Tirur, Malappuram, Kerala, India - 776606 

Waiting for your soonest reply and once 
again we are really sorry for the trouble caused. 

Feel free to contact us anytime, thank you. Regards 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir, 

Greetings from Homebox team, 

We regret the inconvenience caused, 

We understand your concern and we will solve the issue as per the rules and regulations of our firm. 

As the issue was noticed after a week of the installation, we need to discuss with our team and check what we can do for you. We also want to contact the installation team as they came to install it. 

For our further reference to the issue, can you provide us your order number or bill copy to check ? Kindly share it and we will try our best to give you a better experience with us. 

Thank you, regards.