Subject: English Language Test - Manish Nainwal
From: Manish Nainwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Oct 2022 10:01:06 -0400

| | Foreign Language Screening Test

Name | Manish Nainwal     /  (+91) 8999812988    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

We understand that your package is still not delivered. As I checked the details your package is returned back to the seller as the mentioned address is not correct as per carrier so I've processed you the refund in your original payment method it will be credited within 3-5 business days.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
We understand your item is having to many scratches. We regret any inconvenience this has caused and hope you forgive this occurance. I,ve created a replacement for you it will be delivered to you by Sunday also the return label for the damaged item is created you can return this item from that label it is sent on a different E-mail.

Thank you

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