Subject: English Language Test - kartikey kulshrestha
From: kartikey kulshrestha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 23:40:28 -0400

| | Foreign Language Screening Test

Name | kartikey kulshrestha    /  (0562) 8791649026    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz
we're writing in continuation to your last contact to know the status of your order with order id ABC.

While we were tracking your order to make sure that it reaches you on time, there was an unexpected delay in having your order delivered due to the wrong address .please share your actual address with respective by replying to this mail Thanks for being patient while we worked with the seller and courier service provider to ensure that the order is delivered to you.

We always strive to provide excellent service and hope that we were able to help you.
Please use the survey below to tell us about your experience with us.

For any other support, you can reach us here: https://www.xyz.com
Hope to see you again soon.

Thanks,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

In continuation to our previous contact about your TV Cabinet from order with id ABC, we're sorry that you face a damage issue with the item but as per seller policy after a tech visit its not possible to return the in this scenario. because seller arranges a tech visit to verify the product that it is a right condition or not.

We look forward to your continued trust and support.

Thanks,
homebox team

| |