Subject: English Language Test - Lokesh Karanjekar
From: Lokesh Karanjekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 04:16:41 -0400

Foreign Language
Screening Test

Name

Lokesh
Karanjekar    /  (+91) 7262979470
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

This email
is regarding order number EHIKBAG-2001 which was supposed to have reached you by
now. Unfortunately, the courier company could not carry on with the required
process as the address was wrong. I would be grateful to you if you could send
us the correct address with two telephone numbers as to the person who we can
contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is and providing him with your exact location or going to the courier
company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

The passage of the Reform Bill in 1832
clarified two basic principles of cabinet government: that a cabinet should be
composed of members drawn from the party or political faction that holds a
majority in the House of Commons and that a cabinet's members are
collectively responsible to the Commons for their conduct of
...