Subject: English Language Test - Sonal Chaturvedi
From: Sonal Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 03:41:01 -0400

| | Foreign Language Screening Test

Name | Sonal Chaturvedi     /  (73808) 74439    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am
Your order has be canceled.
Your address  found wrong by the delivery agent so make sure the address updated whenever you order in future.
Thanks and Regards
Team LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
Thanks for contacting us.
We will provide you the best fitted services as per the company policy.
Thanks
Sonal from Livesalesman

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