Subject: English Language Test - ANIL KUMAR
From: ANIL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 07:12:01 -0400

| | Foreign Language Screening Test

Name | ANIL KUMAR    /  (91) 9354591560    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear sir/mam, as i seen that your parcel was unable to deliver to your address due to some wrong details as per courier company kindly send me your correct address details so that i can contact with courier company and provide them correct details to deliver your parcel as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/mam
As per your details i consult with my dispatch team and the assure that it was fresh unit that dispatch from our side it may get scratched dur to transportation or installation. We will assure you that you will not get any defected or scratched product next time.

Thanks for your support.

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