Subject: English Language Test - Fehmish Raza
From: Fehmish Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 05:00:46 -0400

| | Foreign Language Screening Test

Name | Fehmish Raza    /  (+91) 8630658074    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry to inform you Sir but which adress you have provided as per the courier got wrong. The courier tried to deliver the order to you. Please provide us your new correct details so i can deliver it to you. Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

You have purchased a TV cabinet by us. But I unfortunately cabinet has too many scratches on it so please provide me some photo of the cabinet  so i can check. According to the photos, we will do returned or replace.
Thank you

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