Subject: Fw: English Language Test - Smriti Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 21 Oct 2022 08:30:21 +0000

interview

________________________________
From: Smriti Singh <[email-masked]>
Sent: Friday, October 21, 2022 1:48 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Smriti Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Smriti Singh    /  (+91) 6370405560    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello XYZ,

Thank you for reaching out to us. As checked your Order id for XYZ product has been already shipped at 8.35 PM, 20 Oct'22. Please be assured enough that it will be delivered to you within the Estimated date of arrival i.e 26th of Oct'22.

Your cooperation will be highly appreciated in this regards.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

Thank you for reaching out to us. First of all we are really sorry for the inconvenience caused and please be assured that we'll help you with the needful.

Please allow us for 24 to 48 hours so that we can arrange technical visit at your place and check the exact issue and post that we'll arrange a replacement for you.

Hope you'll cooperation in this regards.