Subject: Fwd: English Language Test - Shubhnit Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 21 Oct 2022 07:49:06 +0000

Interview

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Begin forwarded message:

From: Shubhnit Singh <[email-masked]>
Date: 21 October 2022 at 11:46:19 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Shubhnit Singh
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shubhnit Singh    /  (+91) 9466873774    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir,
I am Shubhnit Singh from Live salesman
I want to inform you that due to maybe wrong address our delivery man wasn't able to deliver your order to your door
So could you please email me another address where you are present for upcoming two/three days because our delivery man will deliver to that address as per company rules.
[email-masked]
Please ask me if you have any other doubts
Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello sir
I am Shubhnit Singh from Live salesman
I want to inform you that as per organisation rules please share the pics of the TV and if the TV is replaceable we will send our company service boys to your doorstep and they will pick the tv delivered and will provide you with the new one but if it's not in the condition to be replaced then we will refund you the amount after deducting whatever the company rules say...
Please reply my asap
Thank you sir.