Subject: English Language Test - Jai singh
From: Jai singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 10:04:43 -0400

| | Foreign Language Screening Test

Name | Jai singh    /  (91) 7678366376    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Online company
Delhi: 110092
78XXXXXXX87
[email-masked]

October 20,2022 / Delhi 110092

To,
Coustmer
Online order
Online company
Karkardooma
Delhi 110087

Dear, Sir/Madam

I am jai singh from the online company, as i can see sir / Madam your order is out from our side but some issue is happening your given address is showing wrong.  Our courier boy went to your door steps but the Address was wrong as per courier.

So , i request you to send us the correct address via e-mail then I will send your courier again at your door steps.

Your sincerely
Jai singh
78XXXXXX92

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Date: 20 october 2022
From:Homebox [email-masked]
To:[email-masked]
Subject: For change or replace the item

Dear abdul

Your email is received in our homebox team. I really glad to see that you face a problem with Tv Cabinet. I didn't receive this type of complaint from any other coustmer.  Sir you are the first who face problem because our team are very responsible and cannot do any type of mistake in any customer's home.
If sir you face a problem then i will definitely resolve sir . I will send again our team to your home and resolve this issue within 2 days. We not to dissatisfied our customer in any circumstances. We will do best as seen as possible.

Your sincerely
Homebox team

| |